Register.it reopens the free telephone support service with great organizational changes.
In an Italy shaken by Coronavirus emergency Register.it doesn’t stop and stays close its customers by reopening the free telephone assistance service to guarantee timeliness, maximum efficiency and rapidity of intervention even in these difficult days.
The attention to customer needs and the prompt intervention have always been the cornerstones of Register.it assistance. Our constant commitment in this direction has led us to radically reorganize all our Customer Service, forcing us to reduce the telephone support service to optimize internal processes.
The wait is over… Register.it’s free telephone support reopens its doors ahead of schedule with great organizational changes.
Telephone support, what’s new?
Our commitment to offer a centralized and computerized customer service, fully managed by professional operators, has led us to completely revolutionize our internal organization from many points of view.
Diversified assistance by request type
New telephone IVR indicating the “right way”
Specialization to ensure timely intervention
Remotely switchboard management
Centralization of customer information
Diversified assistance by request type
The customer service operators have been divided into 3 specialized groups in order to guarantee timely resolution of all technical problems and provide dedicated assistance for administrative and commercial requests.
The commercial assistance has a dedicated line that allows customers to speak with specialized online presence consultants simply calling the number 035 5787978.
The assistance on purchased products is reachable at the number 035 5787979 and is divided into administrative assistance and technical assistance.
Specifically, technical assistance is organized on two levels of intervention with increasing complexity to ensure the timely resolution, even of the most complex requests, by professional technicians.
New telephone IVR indicating the “right way”
The customer who calls the number 035 5787979 is correctly routed towards his problem resolution by a new telephone IVR (Interactive Voice Response) that allows customer to select different intervention options by typing the corresponding number on the telephone keypad.
The guided route simplifies the assistance process and offers greater efficiency in sorting requests to the most qualified operator.
Specialization to ensure timely intervention
The long training period has allowed all operators to specialize in their intervention areas to offer a faster and more efficient assistance.
The specialization within the team has led to a request management based on specific expertise area to guarantee maximum professionalism and speed.
Remotely switchboard management
Register.it, always attentive to the needs of its workers, has adopted smart working as a new approach to company organization, an approach in which the needs of the worker merge with those of the company with a view to flexibility.
Customer service operators have the opportunity to manage the switchboard remotely to carry out their activities with maximum flexibility in the workplace.
This approach allows all the customer care staff to provide assistance from home without interrupting the precious support service even in this Coronavirus emergency period.
Centralization of customer information
The Customer Service reorganization also involved the unification of the management tools in a single CRM (Customer Relationship Management), a centralized tool that allows us to collect and manage all the customer information to have a 360 ° view of the customer’s “history”.
CRM advantages:
- Simplify support processes
- Find information quickly
- Simplify the identification of customer needs
- Simplify the sorting of requests to the most specialized operator
Telephone assistance. Customer feedback.
The new telephone support has just entered into force and we are already receiving many positive comments from Register.it customers.
Here are some of the latest “5 stars” reviews on our support service left by customers on Trustpilot, one of the most influential review sites in the world:
- “Polite and competent technical staff. Very helpful and patient.” Gianmario Colombo
- “Excellent after sales service, staff very helpful in helping even non-expert people in the sector such as myself. Speed and efficiency that in today’s times are two gifts and an extremely rare combinations.” Nordest Telematica srl
- “Great service, quick and easy! An operator carefully followed me in all the steps!” Tiziana
Read other opinions on the Register.it website or directly on Trustpilot